Shipping policy

1. Order Processing Time

Orders are normally processed within 2–4 business days, Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day. During peak holiday seasons or sales events, processing may take an additional 1-2 business days. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

2. Shipping Rates & Delivery Estimates (United States)

Shipping costs are calculated during checkout based on the order's weight, dimensions, and destination. We offer the following shipping options for domestic delivery:

  • Standard Shipping: $5.99 (or Free on orders over $55) — Estimated delivery in 10-20 business days.

  • Express Shipping: $39.99 — Estimated delivery in 5-8 business days.

Please note that delivery times are estimates and are not guaranteed. 

3. Shipment Tracking

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress. Please allow 2-4 business days for the carrier to scan the package and update the tracking information in their system.

4. Customs, Duties, and Taxes

The customer is responsible for all customs duties, import taxes, or brokerage fees charged by the destination country. These fees are not included in the checkout price or shipping cost.

5. Shipping Address Changes

If you need to change your delivery address, please contact us immediately at support@rethology.com with your order number and the correct address. Address changes are not guaranteed. We can update the address only if our fulfillment team can still modify the order before dispatch.

6. Damaged, Lost, or Delayed Packages

  • Delayed or Lost in Transit: If your order does not arrive within the estimated timeframe, please contact us within 30 days of the expected delivery date for assistance.

  • Damaged Items: If your order arrives damaged, please email support@rethology.com with your order number and clear photos of the damaged item and packaging. We aim to review your report and respond within two business days. Once the issue is confirmed, we will offer a refund or, if you prefer and stock is available, a replacement at no additional cost. Any required return will be arranged at our expense.