Refund policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Our return window is 30 days from the date your order is delivered. If more than 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

1. Eligibility for Returns
To be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it. It must also be in the original packaging with all tags attached, and it must not be on the non-returnable list in Section 2.

2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Intimate apparel, including bras, panties, underwear, and bodysuits
  • Any product with a built-in bra or other built-in intimates, including our BraCami, BraTank, BraTee, BraTop, and BraVee styles
  • Items in our Final Sale or Clearance collections

The only exception is an item that arrives damaged, defective, or incorrect (see Section 7).

3. How to Initiate a Return
IMPORTANT: Please do not send your purchase back to the address listed on the shipping package. Those are our supplier facilities, and returns sent there will not be processed or refunded.

To start a return, please follow these steps:

  1. Complete our Returns & Exchanges form. Please have your order number, the email used at checkout, and the reason for the return ready.
  2. We review every request and reply by email within 2 business days. If your return is accepted, we will send you a Return Merchandise Authorization (RMA) number and the correct return address.
  3. Securely pack the item(s) and ship them to the address provided, including your RMA number. Please do not ship anything before you receive your RMA number.

4. Return Shipping Costs

  • Change of mind or sizing: Customers are responsible for paying their own shipping costs for returning items. Original shipping costs are non-refundable. We do not charge a restocking fee.
  • Defective, damaged, or incorrect items: We will cover the return shipping costs or simply send you a free replacement without requiring a return.

Tip: If you are shipping an item worth over $75, please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds
Once your return is received and inspected, we will email you to confirm we have received it, and to tell you whether your refund is approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10-20 business days.

6. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at support@rethology.com with your order number and RMA number.

7. Damaged, Defective, or Incorrect Items
If your item arrives damaged, has a manufacturing defect, or is not the item you ordered, please submit our Returns & Exchanges form within 7 days of delivery and choose the matching reason. Please upload clear photos of the item, and of the packaging if it was damaged in transit. This applies to all products, including those listed as non-returnable in Section 2. Once we confirm the issue, we will arrange a free replacement (subject to stock) or a full refund at no additional cost to you.

8. Exchanges
Because our inventory fluctuates and items are shipped directly from our fulfillment centers, the fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item. Items that cannot be returned under Section 2 cannot be exchanged, except as described in Section 7.

9. Order Cancellations
You can cancel an order within 1 hour of placing it, as long as it has not yet been fulfilled. After that, the order can no longer be cancelled, and the return rules above apply once it is delivered. To cancel, email support@rethology.com immediately with your order number.